Refund policy
CONFY RETURN & REFUND POLICY
We want you to be happy with your order. This policy explains how returns, refunds, damaged items, and cancellations are handled.
30-Day Returns
We accept return requests within 30 days after your order is delivered.
For voluntary returns under this 30-day policy, the item should be in the same condition in which you received it, unused, and in its original packaging. You will also need your order number or other proof of purchase.
Any mandatory consumer rights that apply in your country remain unaffected by this policy.
How to Start a Return
To request a return, contact us at:
farhadconfy@gmail.com
Please include:
- your order number
- your full name
- the reason for the return
- photos of the item if it is damaged, defective, or incorrect
If your return is accepted, we will provide return instructions and, when a physical return is required, the correct return address.
Please do not send products back to the supplier, warehouse, or address shown on the shipping label unless we specifically instruct you to do so.
Return Shipping Costs
For a standard return because you changed your mind, return shipping costs are normally the customer's responsibility unless applicable law requires otherwise.
If you received an incorrect, damaged, or defective item, contact us before returning anything. If the issue is confirmed, we will arrange an appropriate solution at no additional cost to you.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product or colour, contact us as soon as possible at farhadconfy@gmail.com.
Please provide clear photos or video showing the problem, along with your order number. Once the issue has been reviewed, we may offer a replacement or refund, depending on the circumstances.
Exceptions and Non-Returnable Items
Certain items may not be eligible for a voluntary return where required by law or for hygiene reasons.
Where a product is supplied in sealed packaging specifically for health or hygiene protection, the right to return it may be affected if that seal is broken after delivery.
This does not limit any legal rights you may have for damaged, defective, or incorrectly supplied products.
Gift cards and clearly personalized products, if offered, are not eligible for voluntary returns except where required by law.
Exchanges
If you would like a different colour, contact us first.
Where an exchange is possible, we will provide instructions. In some cases, the fastest option may be to return the original product and place a new order.
European Union Right of Withdrawal
If your order is delivered to a customer in the European Union, you have the statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.
This legal right is separate from our voluntary 30-day return policy.
Where applicable, you may be responsible for the direct cost of returning the goods if you have been informed of this before purchase.
Your statutory consumer rights are not limited by this policy.
Refunds
If a physical return is required, we will provide the correct return address after your return request has been approved. Please do not send products to any address without contacting us first.
When a refund is approved, it will be issued to your original payment method.
Please allow time for your bank, card issuer, or payment provider to process the refund after it has been issued.
Original shipping charges may not be refundable for voluntary returns unless required by applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
farhadconfy@gmail.com
If your order has not yet entered fulfillment, we will try to cancel it.
If fulfillment or shipping has already started, cancellation may no longer be possible, but any mandatory withdrawal or return rights available to you still apply.
Contact
For questions about returns, refunds, cancellations, or your order, contact:
Confy
Email: farhadconfy@gmail.com